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Markus Edgar Hormess is a service innovation expert and organisational consultant from Germany. For years, the qualified scientist has worked in fields like energy, telecommunication, engineering, banking and IT, helping companies to improve and innovate complex services and make them more customer centric. Markus is partner and co-founder of WorkPlayExperience, adjunct professor at IE Business School in Madrid and co-initiator of the Global Service Jam – the world’s biggest ever (service) design thinking event (so far).

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